You may have heard that many companies, especially those that must deal with extremely high call volumes, are transitioning away from traditional phones to VoIP phones. This is because VoIP service offers several benefits over traditional phones, especially landlines. In fact, quite a few companies are installing VoIP desk phones that resemble landlines. Others are using company smartphones that have both VoIP and traditional phone service.
Read on to get more info about how VoIP phones work.
How VoIP Phones Work
Traditional phones use phone lines or cell phone towers to send signals. In contrast, VoIP phones use the Internet to send phone calls and text. A VoIP phone must be connected to the Internet to work. However, the recipient of a VoIP call does not have to be connected to the Internet. VoIP phones are capable of calling traditional phones. The unique way that VoIP phones work gives them several benefits over traditional phones.
Benefits of VoIP Phones
One of the biggest benefits of VoIP phones is that the service is cheaper than traditional phone service. The savings can be significant for any type of business, even small businesses that only have one phone that they use sparingly. However, businesses that use many phones heavily (such as call centers) can save thousands per month by using VoIP phones instead of traditional phones. This is why many call centers now use VoIP phones.
Another important benefit of VoIP phones is that they allow businesses to use in-depth analytics. This allows businesses to analyze the performance of phone-based salespeople and customer service representatives more closely. The company can then use that data to improve their training.
Why Many Companies Are Installing VoIP Desk Phones
Quite a few businesses that do switch to VoIP phones, particularly call centers, are using desk phones that look very similar to traditional landlines. This is because VoIP desk phones are much more affordable at scale than providing each employee with a company smartphone that has VoIP capability.
Smartphones Can Use VoIP & Traditional Phone Service
Companies that do not run call centers often give employees (especially high-ranking employees and employees who travel a great deal) smartphones with a VoIP subscription. These phones allow employees to save the company money by using the VoIP service when possible. The employees can also use the traditional phone service when the phone is not connected to the Internet.